Telstra Corporation Limited
Telstra is a national telecommunications service provider for fixed line, internet, data and mobile services. Telstra’s main role in emergency management is to continue to operate, maintain and restore communication networks/infrastructure for responder agencies and impacted communities.
Mitigation
| Activity | Critical task alignment / activity source |
|---|---|
|
Maintain Business Continuity Plans which detail the response, relief, recovery and restoration steps to be taken prior to, during and following an adverse event |
1.3 |
|
Identify sites that may be at risk and potential consequences of loss of asset |
1.3, 1.5, 19.1 |
Response (including Relief)
| Activity | Critical task alignment / activity source |
|---|---|
|
Provide network status information via an Emergency Management Liaison Officer (EMLO) as required |
|
|
Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas |
|
|
Provide supporting emergency communications facilities to response agencies on request from the SCC |
|
|
Provide data and telephony services to relief and recovery centres where there is limited/no existing communications coverage, along with the deployment of mobile shopfront resources as and where appropriate |
|
|
Un-meter customer access to key websites such as state fire authorities, emergency services, BoM, etc. |
|
|
Where appropriate, Telstra provide relief packages for Telstra customers |
Recovery
| Activity | Critical task alignment / activity source |
|---|---|
| Provide priority fault restoration of Telstra services for response agencies |
Assurance and Learning
For assurance and learning activities, refer directly to the agency for further information.
The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.